Collinson Group drives revenue and value for clients by influencing customer behaviour. The Group has over 25 years’ experience and 28 global locations, servicing 800 clients in 170+ countries, employing 1,800 staff and managing 20+ million end customers. With a unique blend of industry and sector specialists, the group develops and delivers market-leading products and services to help build, manage and optimise customer relationships across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance.
Welcome Real Time forms part of the group's loyalty capability, alongside Collinson Latitude and ICLP. Together we regard every interaction as an opportunity to add value; by engaging customers and fostering meaningful relationships to keep them coming back and becoming advocates. Using customer insight and understanding derived from data, the group designs relationship strategies and programmes that create loyalty and improve customer profitability. With award-winning payment based loyalty solutions, real-time point of sale promotions, world-class online redemption, and reward programmes, the group helps clients further increase customer engagement, loyalty and revenues.
The group is a world-leading provider of lifestyle membership programmes and travel enhancement products. A tiered product range can be offered to help clients differentiate their brand offering to attract and retain valuable customers. These products include flagship travel membership programme Priority Pass™, the largest independent VIP lounge access programme with millions of members globally. Collinson Group also owns an airport infrastructure business called Airport Lounge Development, which opens and operates its own airport lounges under the brand The Club Airport Lounges.
Collinson Group brings flexibility and creative thinking to insurance through risk managed underwriting services, brokerage and a suite of direct-to-consumer retail products. Clients utilise our lines of insurance to extend their benefit offering to customers to drive acquisition and sales revenues. The personal lines include travel insurance from award-winning brand Columbus Direct, international healthcare, personal accident, motor recovery, dental and home emergency cover.
The group provides a global lifestyle and emergency assistance service, supporting customers at home, on the road or abroad. The portfolio of global assistance and claims management products include home emergency assistance, roadside recovery, card and identity theft protection and travel management services. With five strategic assistance hubs, 25,000 medical practitioners and a global network of 400,000 providers, the specialist teams provide service and support in 16 languages, 24 hours, 365 days every year.
Cross Group capabilities
Complementing these four core capabilities, the group has expertise in partnerships, technology and product innovation, data and customer service. These competencies have proved fundamental to delivering market-leading products and services both to end customers of the group and to those of our clients. Data, insight, and instinct continue to guide investment in new technology and product development. The result is an impressive showcase of advanced proprietary platforms, products and technology solutions creating unique intellectual property. Collinson Group also has a global network of managed partners and contact centres around the world providing exceptional levels of support and customer service for products, services and client programmes.
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