FAQs

Our FAQs should tell you everything you need to know about Welcome Real Time, the services we offer and the value we bring our clients. If your question cannot be answered on this page, please contact us and someone from our team will be in touch to help as soon as possible.

Subject:

Through our range of proven and innovative banking and payment based loyalty solutions, we help organisations run real-time loyalty and marketing programmes leading to improved customer satisfaction, retention and profitability.

Welcome Real Time was launched in 1996 and is a specialist in the financial services market, providing loyalty solutions for a variety of audiences including:

  • Card Issuers
  • Retail Banks
  • Issuers and Acquirers
  • Processors

In September 2014, Welcome Real Time was acquired by the Collinson Group, a global leader in influencing customer behaviour to drive revenue and add value for clients, for more information about the Collinson Group please visit their website.

As of today, Welcome Real Time has successfully implemented its loyalty solutions for more than 23 clients over the 5 continents, resulting in 36 million customers’ accounts running on our platform.

Welcome Real Time helps card issuers run loyalty and marketing programmes leading to improved customer satisfaction, retention and profitability. This is achieved by using our solutions, services and technology. 

Welcome Real Time solutions for card issuers increase engagement from cardholders, by bringing powerful capabilities both on the earning side of rewards as well as on the redemption side of rewards. Card issuers can run various types of loyalty solutions, from traditional points or cash back-based programmes to coalitions to card-linked offers.

Welcome Real Time services for card issuers are designed to work both during and after the implementation of the loyalty programme by the card issuer. These include business and marketing consulting and workshops, project management, technical consulting and training.

Welcome Real Time technology relies on our powerful and future proof XLS platform. The XLS Platform comes with a suite of capabilities designed to facilitate the execution of loyalty and marketing programmes for card issuers.

Depending on the card issuer’s needs and requirements, the solution can run in-house on the card issuer’s premises or hosted by Welcome Real Time through our managed services.

Since Welcome Real Time joined the Collinson Group in September 2014, the Welcome Real Time offerings for card issuers has been extended. The two market leading web redemption catalogues, iRedeem and iTravel, from Collinson Latitude have been integrated with the Welcome Real Time XLS platform. The overall solution delivers to card issuers an unprecedented suite of earning and redemption capabilities that help them face their current challenges.

Welcome Real Time helps issuer-acquirers run real-time loyalty and marketing programmes leading to improved customer satisfaction, retention and profitability, both on the issuing as well as on the acquiring side. This is achieved by using our solutions, services and technology.

Welcome Real Time solutions for issuer-acquirers increase engagement from cardholders, by bringing powerful capabilities both on the earning side of rewards as well as on the redemption side of rewards. At the same time, these solutions ensure that the needs of acquired merchants are also met in terms of traffic acquisition, increase in footfall and increase of average ticket size.

Issuer-acquirers can run various types of loyalty solutions, from traditional points or cash back-based programmes to coalitions to card-linked offers. Thanks to their network of acquired merchants and controlled POS Terminals, they can also implement solutions that run in real-time at the POS terminals.

Welcome Real Time services for issuer-acquirers are designed to work both during and after the implementation of the loyalty programme by the issuer-acquirer. These include business and marketing consulting and workshops, project management, technical consulting and training.

Welcome Real Time technology relies on our powerful and future proof XLS platform. The XLS platform comes with a suite of capabilities designed to facilitate the execution of loyalty and marketing programmes for issuers-acquirers.  With XLS platform, issuer-acquirers maximise  the use of their payment cards on their payment terminals.

Depending on the issuer-acquirer’s needs and requirements, the solution can run in-house on the issuer-acquirer’s premises or hosted by Welcome Real Time through our managed services.

Since Welcome Real Time has joined the Collinson Group in September 2014, the Welcome Real Time offerings for issuer-acquirers has been extended. The two market leading web redemption catalogues’ iRedeem and iTravel,  from Collinson Latitude have been integrated with the Welcome Real Time XLS platform. The overall solution delivers to issuer-acquirers an unprecedented suite of earning and redemption capabilities that help them face their current challenges.

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Welcome Real Time helps processors run real-time loyalty and marketing programmes on behalf of their clients – banks, card issuers and merchants, leading to improved customer satisfaction, retention and profitability. This is achieved by using our solutions, services and technology.

Welcome Real Time solutions for processors increase engagement from customers of their clients, by bringing powerful capabilities both on the earning side of rewards as well as on the redemption side of rewards in order to increase overall card spend and average ticket size.

Processors can run various types of loyalty solutions on behalf of their banking and retail clients, including but not limited to traditional points or cash back-based programmes, coalitions, card-linked offers, bank wide loyalty, merchant-centric loyalty. Thanks to their network of controlled POS terminals, acquiring processors can also implement solutions that run in real-time at the POS terminals.

Welcome Real Time services for processors are designed to work both during and after the implementation of the loyalty programme by the processor. These include business and marketing consulting and workshops, project management, technical consulting and training.

Welcome Real Time technology relies on our powerful and future proof XLS platform. The XLS platform comes with a suite of capabilities designed to facilitate the execution by processors of loyalty and marketing programmes for banks and retailers. 

Depending on the processor’s needs and requirements, the solution can run in-house at the processor’s premises or hosted by Welcome Real Time through our managed services.

Since Welcome Real Time has joined the Collinson Group in September 2014, the Welcome Real Time offerings for processors has been greatly improved. The two market leading web redemption catalogues iRedeem and iTravel from Collinson Latitude have been integrated with Welcome Real Time XLS platform. The overall solution delivers to processors an unprecedented suite of earning and redemption capabilities that help them bring more value add services to their banking and retail clients.

Welcome Real Time helps retail banks run bank wide loyalty and marketing programmes, leading to improved customer satisfaction, retention and profitability. This is achieved by using our solutions, services and technology.

Welcome Real Time solutions help retail banks increase engagement from banking customers by bringing powerful capabilities both on the earning side of rewards as well as on the redemption side of rewards.

Retail banks and their business units can run bank wide loyalty programmes in order to increase banking interactions based on cost-efficient banking channels, relevant banking operations and banking products/services that matter.

Welcome Real Time services for retail banks are designed to work both during and after the implementation of the loyalty programme by the retail bank. These include business and marketing consulting and workshops, project management, technical consulting and training.

Welcome Real Time technology relies on our powerful and future proof XLS platform. The XLS platform comes with a suite of capabilities designed to facilitate the execution by retail banks of bank wide loyalty programmes. 

Depending on the retail bank’s needs and requirements, the solution can run in-house at the bank’s premises or hosted by Welcome Real Time through our managed services.

Since Welcome Real Time has joined the Collinson Group in September 2014, the Welcome Real Time offerings for retail banks has been extended. The two market leading web redemption catalogues, iRedeem and iTravel, from Collinson Latitude have been integrated with the Welcome Real Time XLS platform. The overall solution delivers to retail banks an unprecedented suite of earning and redemption capabilities that help them bring more value add services to their banking customers.

The Collinson Group is a global leader in influencing customer behaviour to drive revenue and add value for clients. The group has over 25 years’ experience  and 28 global locations servicing over 800 clients in 170 countries, employing 1500 staff and managing 20+ million end customers.

The Collinson Group have been bringing innovation to the market since their inception. They launched the first independent, global, VIP lounge programme, Priority Pass. Columbus Direct was the first company to sell travel insurance direct to consumers in the UK and created the first loyalty agency of its kind with ICLP.     

As a privately owned organisation with no debt we can respond flexibly and innovatively to the needs of our clients and to date over 500 financial services organisations trust Collinson Group to deliver benefits and add value to their customer relationships.

For details of our current vacancies please refer to the careers page.

We currently employ over 1,500 people, with offices located across the globe including: London, Sydney, Dubai, Cape Town, New York, Hong Kong, São Paolo and Mumbai. We pride ourselves on our dynamic work culture; the agility and independence that come from being a privately owned company; a fantastic benefits package; the emphasis on career progression and global career opportunities. For details of the latest exciting career opportunities within the Group please go to their careers page.

You can benefit from engaging with Welcome Marketing consultants without running or buying a Welcome solution. Our Welcome Marketing consultants ensure that the knowledge shared, the best practices provided to you and your teams go beyond Welcome’s own solutions and are not necessarily related to them.

You can benefit from combined professional services from both Welcome Real Time and other Collinson businesses such as Collinson Latitude, ICLP, Lifestyle Benefits if your needs require for such combination.

You can benefit from regular training sessions especially when your staff have changed. We want to make sure you have the all the necessary knowledge to operate our solutions.

In most of the cases, our managed services focus only on the IT infrastructure and daily operations. We let our clients concentrate on their business, marketing and commercial goals related to their loyalty programmes.

In the first instance please contact Mathilde Cerdan, Marketing and Communications Manager with the nature of your enquiry. For current press releases please go to our News and Insights page.

For any press enquiries regarding the Collinson Group, please refer to collinsongroup.com/media-centre where you will find details of our media contact.